Frequently Asked Questions

Flex compared to Flock:
Both techniques have the same high standards in regard to quality, that is, maximum durability and no colour fading. Only difference is the look and feel of the material. While Flex is very smooth, Flock is a little bit fluffy.

Details of print Technique:
A large computerized blade is used to cut designs out of a smooth, thin material. This design is then pressed onto the fabric, using high pressure and temperatures. This print type is suitable for almost all fabric types and looks and feels amazing.

For more information on our printing technique, visit our page about quality.

With regards to the designs, the use of multiple colours adds to the production costs. Where possible we try to minimize this cost at design time, but when we feel a design merits that little more workmanship we will reflect this in the cost.

With regards to the shirts, there are varying styles of shirt that cost more to manufacture. Once again, this gets reflected in the price.

Before you click on the 'Proceed To Purchase' button you must remember to tick the 'I accept the Terms and Conditions of Spreadshirt' check box near the bottom of the page. If you don't you will be returned to your cart and be reminded that you must accept the Terms & Conditions if you wish to continue with your purchase.

We can deliver to almost any country. Please see our shipping page for our current shipping options.

Products are generally ready for shipping within 24-48 hours* of receiving the order. Goods are delivered within 2 weeks, although goods are generally delivered faster (within 5 to 7 working days). In rare situations, we reserve the right to a longer delivery time. For more details please visit the Terms and Conditions page.

* 90% of all of our products are made and ready for shipping in 24 hours.

From time to time some styles may be temporarily out of stock. We will let you know by listing it as 'Temporarily Unavailable' if it affects the entire style. If only one size is affected, that size option will not be available in the size drop-down menu when placing your order.

If a size or item you want is unavailable, contact us and we will let you know when it is back in stock.

True North Gear has a partnership with 'Spreadshirt.' They handle the merchandising on our behalf, from ordering through to distribution. This enables us to concentrate on the designs and product selection.

True North Gear operates out of Winnipeg, Manitoba. However, in order to offer the "customization" of our products and the variety of designs, it was necessary for us to partner with a company that would handle the order process, manufacturing and distribution of our products. After much research and testing, we determined that 'Spreadshirt' offered the highest quality of product available and their shipping rates were very competitive. 'Spreadshirt' has a an office in Montreal, Quebec, but all production is handled at their facility in Greensburg, PA. At this time, there are no Canadian companies that offer a service such as this.

The shirts labelled 'Made in the USA' are American Apparel brand and have been made in the USA as opposed to being made in China, Mexico or any other foreign country that is often used to make garments.

If you have not found the answer to your question in our FAQ, please view our Customer Service section for further assistance. If you still require more information, please use our contact form.

If you have any complaints or comments regarding the quality of the service or the products you receive from either True North Gear or our shop partner, Spreadshirt, please contact us first.

Include as much detail as possible, stating the reason for the complaint, the date and your order details if applicable. For your security, please do not send credit card details via our contact form or email.